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Careers at etouches

Strategic Account Manager - Reading, UK - Sales


Close Date
May 5th, 2017


The Strategic Account Management professional at etouches will manage and grow a portfolio of etouches’ premier event management software clients. This position is a customer service leadership role within the sales team that will focus on client retention and satisfaction, as well as growth and renewal sales of our proprietary Software as a Service (SaaS) technology platform. In this role, you will be responsible for developing and maintaining client relationships with enterprise level/key clients to drive revenue and expand market share. You must be an enthusiastic, motivated individual who thrives in a fast paced team environment. The ideal candidate will have experience in and deep knowledge of the global events market, and have experience selling a SaaS product successfully. The role is exciting and is a great opportunity to further your career.


Essential Duties and Responsibilities


  • Liaise with top tier clients ensuring client satisfaction; utilize customer service skills to resolve client inquiries; understand needs of clients and determine appropriate solutions to upsell
  • Cultivate and maintain excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of software, as well as identify and close new business
  • Renewal of client agreements; monitor client usage of software and offer consultative advice and strategic direction to help clients meet business objectives
  • Effectively demonstrate detailed product knowledge and value of the software
  • Gather client feedback and requirements for future releases of the software
  • Remain current on industry trends and technical information regarding software and services, as well as the competitive landscape
  • Enter sales opportunities into sales database (
  • Effectively manage sales process, pipeline and forecasting




  • Bachelors degree or equivalent combination of education and professional industry working experience
  • 5+ years of account management/sales experience, at least 3 of which have been within the global event management industry and/or Software as a Service company/ies.
  • Great work ethic and attitude; solution driven as well as possession of flexible and strong interpersonal skills
  • Ability to integrate knowledge across disciplines to include consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
  • Must be articulate, organized, detail-oriented, and the ability to work independently and multi-task in a dynamic, fast-changing entrepreneurial environment
  • Ability to communicate (verbally and in writing) effectively with clients and internal team members and develop relationships over the phone
  • High level of technical aptitude. Ability to understand and communicate with clients on a semi-technical level
  • Excellent English written and spoken language skills
  • Comfortable using online software sales automation products such as and web collaboration tools like GoToMeeting